Refund & Return Policy
Returns
At Nestoras, we want you to be fully satisfied with your purchase.
You may request a return within 7 days of delivery if:
- The item is damaged or defective
- You received the wrong product
- The product is unused and in original condition
To be eligible for a return:
- The item must be in its original packaging
- It should not be used, washed, or altered
- Proof of purchase (order ID or receipt) is required
Refunds
Once we receive and inspect your returned item:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be processed within 5–7 business days
Refunds will be issued to:
- The original payment method, or
- Bank transfer (if applicable)
Replacements
We offer free replacements in case of:
- Damaged items
- Manufacturing defects
- Wrong product delivered
To request a replacement, please contact us within 48 hours of delivery with:
- Photos/videos of the product
- Order details
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not caused by us)
- Items without original packaging
- Products returned after the return window